Our Reviews

Was in for a oil change and was forgotten about. After over a hour, I had to go myself to see if my truck was ready. It was. Have no idea how long it was sitting in the bay.

Scott was great to work with in my new purchase. Answered all of my questions and he was very knowledgeable

Next time I will check online to get an appointment to get an oil change for my vehicle then calling in for it. I got a sooner appointment so that I could get my vehicle done. But one question wasn't answered and your service desk person couldn't answer it. I asked why my oil change percentage went faster than the mileage because before it was the mileage not percent. She couldn't give me an answer. Also how can onstar tell about this vehicle when we don't have it anymore? Linda Morrison From: linda.morrison@drivebillion.com To: donkeyface_98@yahoo.com Wed, Jun 11 at 1:30 PM Good Morning, On Star has informed us that your vehicle needs a service check up. Please call us at 563-241-3750 to schedule an appointment. Or feel free to reply to this email with a date and time that works well with you and we'll be happy to assist you with making an appointment! **If you are out of the Billion Automotive area, feel free to contact your current/local service provider. Respectfully, Your Service Team Billion Chevrolet Buick GMC Toyota of Clinton 563-241-3750

Friendly and knowledgable

I had the inside of my car derailed and it looks awesome!

I came 20 minutes early to an appointment to get an oil change and get my spare key programmed and was told it "Takes about an hour". I waited for well over 90 minutes before I told them I would come back for the programming because it was taking way too long. They said it would be another 15 minutes. After 15 more minutes I told them I would come back another time. Then I got told when I come back it will be 45 minutes. How is it 45 when you just told me 15 and lied about that, after I was originally told an hour? So I was told 45 minutes and I just got it done myself at home in 30. I had already made up my mind I wasnt returning. If you're incompetent and dont have your stuff together, just say that. Dont just keep lying and making excuses. Now I see why I've been told for years never to go to dealerships for service. And please stop calling and texting me to see how I'm doing, stop sending me mail and emails, that's dead. I'm NOT coming back.

Great

William did great in sales

Dylan and Chad were very helpful and made the process fast and easy.

Had a recall that resolved

james is a great

I am not sure of who the gentleman was who helped me at the counter, but I hope you can look because he is absolutely amazing!!! I was very nervous coming in, because I know nothing about cars. My check engine had been on all weekend but had gone off that day, when I shared this with him he was very reassuring and explained that this can happen. He looked at the code and explained what needed to be done! He was very informative, but not condescending in any way. The problem had a warranty extension and he took care of all of that for me and gave me an honest assessment of time it would take. I waited while the service was done and it was two hours but the waiting area was very nice! When my car was done I was pleasantly surprised to get a free car wash!!! I assumed that since I didnt have to pay anything due to the warranty I would not get a car wash, but I did and that was amazing!!! Overall I really appreciated the service and the way I was treated throughout the process!

My appointment was easy to make. Greeted by friendly staff. Work performed in a timely manner and my tire was fixed, too! Way to go, Billion!

Very helpful and knowledgeable

It wis fine

They were able to find my vehicle problem and fix, even taking my car a day early.

Great

The best car buying experience from a dealership I’ve ever had. So much so I’ll be a repeat buyer. Most dealerships are like vultures worse than drug dealers. My daughter called me from Dave Wright Subaru balling her eyes out. That’s how bad they are. Billion is too notch non gimmicks.

Salesman, Chris Eads, was EXCELLENT from the first call on the phone to the last question that I had on the day I picked up my new GMC 1500 PRO SIERRA at the Clinton, Iowa. I shopped at GREEN in Davenport, Ed Morse, in Muscatine, Perry in Peru, Ill, and also in PEKIN, ill. Chris Eads was the ONLY salesman that consistently stayed in contact to produce results that finally resulted in the final sale. I would PROMOTE Chris!!

Nice clean dealership with friendly staff. Easy process and free car wash!

Prompt service.

Fast

Had the oil hanged and the tires rotated for our 15000 mile service. They were friendly and quick.

,Madalyn is excellent. She does everything to help the customer.

Service was quicker than past visits. Texting a video during service to explain the condition of the car, was excellent!

Not totally satisfied with GM themselves could not use a $40 off coupon and could not use my GM points. Also had to pay $28 for a little over a quart of DEF which I feel is way overpriced. Satisfied with billions work not satisfied with GM’s computers

It’s great you can drop off, get a ride to work, and even an offer to come get you when the service is done. They even hooked me up with a free car wash! 👍

Thank you for all your help.

Friendly

We brought the vehicle in back in July and was supposed to be called when parts were available. They said about 5 days. We called a month later asking about the parts and they said they had to check and get back to us. We never received a call back. I called again and they said phones the parts been here for a while. We scheduled an appointment and they said it would only take 30 minutes. My wife waited there for 1 hour and 40 minutes. When she asked how much longer it would be the service advisor realized that he forgot about it. He took off running and then come flying around unit the service center way to fast. This type of service is why we stopped buying vehicles from this location and now I guess we will stop having our vehicles serviced at this location. Poor experience, poor customer service all around!

Very helpful and personable

NA

It's actually 5 stars for the tech and 1 for the service writer. 5 + 1 = 6 divided by 2 = 3.

This was my only bad experience since I bought my car 3 years ago. New checking system took longer than before. My bill was not printed when I got to pick up my car. The shuttle did not pick me up at the end of the day. I called and had to wait for someone as the shuttle driver had already left for the day. Filter prices were not disclosed before I agreed to have them changed.

Very nice on arrival and after

After 2 hours I still didn't have my car because they were waiting on a air filter. After 1 hour they said it would take 5 minutes and no one let me know it would take longer. I will not ever come to the Billion service department again.

Everyone very nice

Very friendly & on time.

My oil change appointment took a long time (1.75 hours), but they did replace my wipers and a drain plug also. Still, that seemed like a long time. Enjoyed the coffee machine.

Great service, friendly staff, relatively quick service.

Tyler went out of his way to get me the car I really wanted. Everyone did a great job

Great

Very good service staff got me in when i was a little late. Notified me when Yukon was finished and gave me a free car wash. Nice, friendly people.

Very good job

Very good!

Finishing on time ( or before ) and get an car wash to boot!

Keep in touch during service and work

Everyone was courteous and helpful. I was able to get an appointment easily and my vehicle was ready at the promised time. Even using my Black Friday coupon was easy.

Laura was very helpful and efficient in diagnosing the TPMS problem with my truck. She gave me the quote quickly and ensured service to begin. She was very pleasant to work with.

Great job

Fast service well done.

All good.

I’ve been going there since I bought my car in 2022. Service is always great and spot on. My only disappointment is the Valpar coverage. They will cover nicks and dings with base color but do not add the metallic finish.

Perfect as usual. Thanx

Added cost to service without informing ahead of time. Did not acknowledge use of coupon in invoice.

Good job keeping me informed

They worked well tell any issues and got the job done pretty fast.